Privacy Policy- Avee Hospital

1. Introduction

Avee Hospital values patient and visitor privacy. We prioritize keeping your personal and health information confidential because we understand the importance of protecting this sensitive data.

This Privacy Policy explains how we collect, handle, share, and protect your data when you use our services, including our website, apps, in-person care, and telemedicine.

Last Updated: June 24, 2025

2. Information We Collect

A. Details You Share

• Identity Information: Your name, date of birth, gender, home address, phone number, and email address.
• Health Details: Your medical records, treatments, health issues, test outcomes, diagnoses, and medicines you take.
• Payment and Billing Data: Details about fees, insurance, and billing documents.
• Account Info and Appointments: Your login info, how you like things set up, requests to book appointments, responses to our surveys, and messages you send us.

B. Information We Gather on Our Own

• Device and Technical Info: Data like your device type, browser, IP address, cookies, and how you use our online platforms.
• Activity Data: Which pages you visit, features you click, and how long you spend using our app or website.

3. Why We Use Your Data

We use the data to:

• We provide healthcare services like managing appointments, diagnosing illnesses, and offering treatments.
• We handle payments and process insurance claims.
• We enhance how users interact with our digital tools and platforms.
• We share service updates, including reminders for appointments, test results, and health notifications.
• We assist internal tasks such as improving quality, conducting analytics, and upgrading our systems.
• We send promotional or marketing materials only if you have permitted us.

4. Legal Basis to Process Data

• We use your data to deliver the healthcare services you agreed to.
• We adhere to laws governing healthcare compliance and reporting.
• We rely on your explicit consent to use data for specific purposes, such as research or advertising.
• We process data to enhance our services and minimize instances of fraud.

5. Sharing Your Information

We share your details with:

• Healthcare Providers, such as doctors, laboratories, and pharmacies, are involved in your treatment.
• Service Providers such as IT companies, payment services, or data analysis tools that follow strict privacy contracts.
• Legal Authorities, including courts, regulators, or police, if necessary.
• Business Changes if there’s a merger, sale, or transfer of assets.

We do not sell your personal data to any third parties.

6. Cookies and Tracking Technology

Our site uses cookies and similar tools to improve how you use the site:

• Essential cookies are necessary for the website to function correctly.
• Analytics cookies help us study how people interact with the site.

We save preference cookies to keep track of your settings.

You can change your cookie choices by adjusting your browser settings. If you disable certain cookies, some site features may not function as expected.

7. How We Keep Data

We keep your information as long as we need it to:

• Achieve the goals explained in this policy.
• Comply with legal rules that govern medical records.
• Address any issues or disagreements that may arise.

Laws about healthcare decide how long medical records are stored. After this time, we might secure them by either anonymizing the records or destroying them.

8. Protecting Your Data

We use strong steps to secure your data, such as:

• Encrypting essential data when it’s being sent or stored.
• Limiting access to data so that authorized individuals can view it.
• Running regular checks and updates to keep up with security threats.
• Staff undergoes training to follow privacy and security guidelines.
• Procedures outline steps to respond to possible data breaches.

9. Your Rights

You can:

• Access and get a copy of your personal information.
• Please ask us to correct any incorrect details in your data.
• Please request that we delete your data if applicable.
• Limit or object to certain activities involving your data.
• Revoke your consent if you have agreed to data processing.
• Request that your data be sent to a different healthcare provider.

To use these rights, contact our Grievance Officer. You can find their details in Section 13.

10. Special Provisions

• Minors (under 18): We gather and use minors’ information when we have confirmed consent from a parent or guardian.
• Sensitive Data: Medical details and other private health information receive stricter safeguards and protective measures.

11. Consent & Withdrawal

We obtain your consent through online forms, checkboxes, or verbal agreements. You can withdraw your consent at any time, but doing so may limit some of the services we can provide.

12. Changes to This Policy

Our Privacy Policy might change from time to time. If major updates occur, we will share them on our website or send an email notification to inform you. The “Last Updated” date at the top indicates the most recent changes made.

13. Contact Information

Email: info@aveehospital.com

Contact Details

For General Inquiries: 08121212835, 08121212836

Address: Avee Hospital, Plot NH-1, Vaishali Extension, Vaishali Sector – 6, Vaishali, Ghaziabad, Uttar Pradesh 201010